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Terms of Service

Cam Hosting is operated by River Cam Limited, a limited liability company registered in the Hong Kong Special Administration Region of the People’s Republic of China. The use of our services constitutes your agreement to this Terms of Service. Our services are intended for individuals over 18 years of age and legal entities such as companies, institutions and organizations.

Payment

You agree to supply all necessary payment to us for the use of our services, in advance of the time period which such services are provided. You agree that billing will take place on a recurring basis until and unless you make a cancellation by the means stated in this Terms of Service. You authorize us to bill fees to your billing account (e.g. your credit card, PayPal account). You agree to ensure that billing information of your account is accurate, current and there are sufficient fund in your billing account for payment. We may also invoice you by email and you agree to make payment to us before each billing cycle. All fees paid for website builder, domains, server rental, SSL certificates and dedicated IP addresses are not refundable.

Late Payment

If payment for the services is overdue, we may suspend or terminate your account at any time without notice. We may charge 5% of the total overdue amount as late payment charge. You agree to pay us the overdue amount and the late payment charge in full for reactivation of your account.

Fee Changes

We may change the fees for services any time. The new fees will be effective from the next billing cycle of your account. If we do not receive a cancellation from you by the means stated in this Terms of Service before the next billing cycle, you are deemed to have accepted the new fees. We also reserve the right to change the amount of resources of our services at any time in our reasonable discretion.

Customer Information

You agree to ensure that the contact information (i.e. name, address, phone number, email address) of your account are accurate, current and reachable. If there is an issue with your account or we need to contact you (e.g. for invoicing), your contact information will be used for such purposes.

Upgrade of Web Hosting Account

You may upgrade to a higher package of web hosting by emailing our Technical Support Department. Please state your domain, current package, current billing cycle, new package, new billing cycle and target effective date. Our staff will contact you by email to confirm your upgrade, arrange billing and package upgrade. The new billing cycle starts on the day of the package upgrade.

If your upgrade takes place before the end of the current billing cycle, the fee paid for the unused portion of the current billing cycle will be used as credit in the new billing cycle.

99.9% Uptime Guarantee of Web Hosting Service

If the server of your web hosting account experiences an unscheduled physical downtime that breaks the 99.9% uptime guarantee, we will credit your account with 1 day of free service for every hour of downtime. Approval of the credit is at our discretion depending upon justification provided. To request a credit, please contact our staff by email at enquiry@camhosting.com.hk with justification.

30-Day Refund Guarantee of Web Hosting Service

We provide a 30-day refund guarantee to first-time customers of web hosting. You may make a cancellation by the means stated in this Terms of Service within 30 days from and including first day of the first billing cycle. We will arrange the refund for the web hosting service after such cancellation is confirmed. Your account will be terminated. There is no additional service charge for the refund. No refund will take place if you have any unpaid fees or your account has violated this Terms of Service.

Dedicated IP Address

Dedicated IP address is offered to our client only if it is for the purpose of using a valid SSL certificate with the web hosting account. You may request a dedicated IP address by emailing our Technical Support Department.

Server Rental

Server rental customer will be given administrator access to the rented server. You agree that you will monitor the status of the servers and will not cause harm to our servers. You also agree that you will not disable remote access to the server e.g. by shutting down the server or by stopping the SSHD service. There is an administration charge of HK$500 for reactivating the server each time. If there is an issue with the server, you should email our Technical Support Department immediately for further actions.

Service Cancellation

A cancellation request must be made at least 7 days before the end of the current billing cycle. You may make a cancellation by emailing our Technical Support Department. Please state the account to be cancelled and reasons. Upon receiving your cancellation, our staff will contact you by email to confirm your desire to cancel the account. If the cancellation is confirmed by you, we will terminate your account on the last day of the current billing cycle. If the cancellation request is made within 7 days before the end of the current billing cycle, the service will be terminated on the last day of the next billing cycle and you agree to pay the fees for the next billing cycle.

Changes to Our System

Upgrades and other changes in our system, including but not limited to changes in our software, hardware and service partners, may affect the display or operation of customer’s hosted content and / or applications. We reserve the right to change our system in our reasonable discretion and we shall not be liable for any resulting consequences to customers.

Abuse

Any attempts to abuse or cause harm to our customers, staff, systems or the company is strictly prohibited and may result in immediate termination without refund or notice. We reserve the right to take legal action to pursue all such attempts.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, charges, actions, claims, losses, damages, costs and expenses, including all legal fees asserted against our company, share holders, directors, employees, agents and customers, that may arise or result from any service provided or performed or agreed to be performed or any merchandise, service, content or material supplied by customer, its agents, employees or assigns. Customer agrees to limit our liability to the amount paid for service.

Disclaimer

We shall not be responsible for any damages you or your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaim any warranty or merchantability or fitness for a particular purpose. We do not warrant or represent that the services will be uninterrupted, error-free or completely secure. Your use of our services is at your sole risk. We are not responsible for files and / or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.

Arbitration

By using any of our services, you agree to submit to binding arbitration. If disputes or claims arise against us, such disputes will be handled by an arbitrator or a court of law of our choice. You are also responsible for any and all costs related to such arbitration or legal proceedings.

Miscellaneous

Customer is responsbile for the security of its account, software and server and must use secure software with latest fix, updates and patches. Violation of this Terms of Service could result in a warning, suspension or account termination. Domains terminated due to violation of this Terms of Service will not be released to the customer. Our failure or delay in enforcing any provision of this Terms of Service will not be deemed as a waiver of our rights to any provision of this Terms of Service. We reserve the right to refuse or cancel service to anyone with or without refund or notice in our reasonable judgements. If there is a dispute regarding the interpretation of this Terms of Service, our interpretation shall govern. We reserve the right to revise this Terms of Service at any time without notice.

Acceptable Use Policy

All services provided by us may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any applicable laws is prohibited. This includes but is not limited to copyrighted material, material that is threatening, obscene or is protected by trade secrets and other statute.

You must not use our services to infringe or violate any copyright, trademark, patent and intellectual property. This includes but is not limited to unauthorized distribution of audio recordings, videos, photographs, art, books, software or any other copyrighted work. Offer of sale of any counterfeit merchandise is also forbidden.

You must not store, publish or transmit via our services any content that, in our reasonable judgements, is inappropriate, pornographic, obscene, excessively violent, incites violence, threatening, deceptive, fraudulent, promoting illegal activities and / or posing a risk to public health and safety.

We do not allow background-running programs. This includes any software that are commonly known for causing server disruption, including IRC related software, large CGI-based message forums, chat programs. In the event of normal server operations being affected, we reserve the right to suspend or terminate the account pending customer resolution.

You must not use our services in connection with the transmission of spam or other unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in such activity. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of our services. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message.

In order to ensure the fair use of our resources by customers, we impose certain server limits for web hosting accounts e.g. 250 email limit per domain per hour.

We are under no duty, or do not by this policy undertake a duty, to monitor or police our users activities and disclaims any responsibility for any misuse of our services.

Privacy Policy

Collection of Personal Data

We collect personal data to provide services you request. Personal data includes both personally identifiable information and non-personally identifiable information. You volunteer to supply your personal data to use our services. We would keep the collection of your personal data to the minimum required to provide quality services to you.

It is inevitable for us and other internet service providers to collect and use your personal data through your use of the internet. For example, your IP address is collected and used by various parties so that you can use this website. We may also disclose your personal data to our service partners in order to provide quality services to you. For example, we use an established payment gateway to provide secure payment service to you. The payment gateway would have to collect and use your credit card data. We cannot be held responsible for the privacy practice of any third parties.

We do not sell, trade or rent your personally identifiable information to any third parties. We may use your personal data to contact you on our products, services and other offers. Non-personally identifiable information may be used for statistical purposes.

"Cookies" are small files which can be used to transfer information between a browser and server. We may use cookies to provide certain functions in this website. You can choose not to accept cookies by changing the settings on your device. You may not be able to use certain functions on this website as a result.

Accuracy of Personal Data

You accept that the accuracy of your personal data largely depends on the information you supply to us.

Maintenance of Personal Data

We take practicable steps to protect your personal data and comply with industry standard security measures. We use secure socket layer (SSL) to encrypt certain personal data during transmission. Please note that there are no perfect means to secure personal data. We cannot guarantee your personal data are completely secure.

There are facilities for customers of our services to access and update their personal data on this website.

Disclosure of Personal Data

We may disclose your personal data to law enforcement agencies or as required by law for legal purposes.

Please note that you also have the ability to disclose your personal data out of your own actions. We cannot be held responsible for your actions. We advise you to take practicable steps to protect your personal data.

HK Government Licence