Terms of Service
CamHosting is operated by River Cam Limited, a limited liability company registered in Hong Kong. Any user which uses any service of River Cam Limited agrees to accept and comply with this Terms of Service.
Client means any legal entity (e.g. a natural person, a company) which offers payment to River Cam Limited in exchange for services of River Cam Limited. The client is identified on quotations, invoices and emails of River Cam Limited.
Service term means the period of time which a service is provided or is being provided or is going to be provided.
Services includes this website, domains, web hosting, SSL certificates, virtual servers, advisory, consultancy, development, support, communications and other work performed by River Cam Limited for clients and users.
System means all hardware, software, network and other equipment owned by or leased to River Cam Limited which are used to provide services to clients and users.
User means any legal entity which uses any service of River Cam Limited. This includes but not limited to clients, users related to the clients directly and indirectly and non-paying users.
A Service may be provided on a one-off or recurring basis as agreed with the client. Domains, web hosting, SSL certificates and virtual servers are examples of services provided on a recurring basis. The service term is as specified in the quotation, invoice, email and other communications with the client. The client agrees that upon the expiry of a service term, the service is automatically renewed for the same length of time as the existing service term unless the client terminates the service in writing no less than 30 days before expiry.
The client agrees to pay in full to River Cam Limited for the services in advance of the service term. River Cam Limited will issue invoice by email to the client. The client agrees to pay in full before the due date stated on the invoice. River Cam Limited may charge a late payment fee calculated at the rate of 2% per month pro rata on daily basis on any overdue charges. The client agrees to pay for all additional charges incurred due to late payment e.g. domain redemption fee. The client shall provide proof of payment made to River Cam Limited for confirmation, otherwise, the payment is considered as outstanding. All payments are not refundable.
Obligations of the Client and Users
The client agrees to provide complete, true, up-to-date and valid documents e.g. business registration certificate, certificate of incorporation, certificate of good standing, ID card, passport and other information which River Cam Limited may request from time to time. The client agrees to cooperate with River Cam Limited and provide assistance to River Cam Limited as needed. The client understands that failure to provide River Cam Limited what is needed may result in failure to provide services to the client and users.
The client is solely responsible and accountable for all actions and activities of the client and all users related to the client directly and indirectly in using services and systems of River Cam Limited. The client and users agree to be solely responsible for the security of their information and keep them secure and private. Such information includes but not limited to all logins, passwords, files and data. The services are personal and private to the client and each user. The client and users must not share their access to services with any third party.
The client agrees to provide River Cam Limited valid and up-to-date contact information including address, phone, fax and email at all times. The client warrants that River Cam Limited can reach the client using such contact information any time.
The client agrees to check and read emails from River Cam Limited to the contact email address on a daily basis and take follow-up actions as requested in the emails e.g. payment of invoices. Any notice, invoice or other message from River Cam Limited to the client is deemed to have been duly given when it is sent to the contact email address. Any such communication is deemed to have been received and read by the client on the same day of sending the email.
The client agrees to inform River Cam Limited any changes of the contact information as soon as the change takes place.
Suspension of Services
River Cam Limited may at its sole and absolute discretion, without terminating this Terms of Service and without liability, refuse to provide services to the client and users with or without advance notice and refund at any time. The client and users may not be able to obtain or recover any data stored in the systems. The client and users irrevocably and unconditionally agree that River Cam Limited may permanently delete and remove all data, files, content and other information of the client and users upon suspension or termination of services. River Cam Limited may suspend or terminate services to the client and users because of but not limited to below reasons:
- The client fails to provide full payment or proof of payment to River Cam Limited before due date. The client fails to provide payment full payment or proof of payment for any late payment fees and any outstanding charges.
- The client fails to provide documents, information, cooperation or assistance as needed to River Cam Limited.
- The client and users fail to comply with the Acceptable Use Policy. This includes using services of River Cam Limited to conduct any illegal, improper or unacceptable activities as determined in the sole and absolute opinion of River Cam Limited.
- River Cam Limited is requested by authorities including but not limited to a court of law and law enforcement agencies to suspend or terminate services to any client and users.
The client and users agree that resumption of suspended services, if it occurs, may take a reasonable amount of time.
River Cam Limited is not responsible for or liable to any kind of losses, including but limited to loss of money, data, information, files, emails and communications, of the client and users due to suspension or termination of services. The client and users irrevocably and unconditionally waive and forgo any claims against River Cam Limited.
Upgrade of Web Hosting Account
The client may upgrade to its web hosting plan by email. Please state the domain, new web hosting, new service term and target effective date. Our staff will contact you by email to confirm your upgrade, arrange billing and web hosting plan upgrade. The new service term starts on the day of the package upgrade.
If the upgrade takes place before the end of the current service term, the fee paid for the unused portion of the current service term would be used as credit in the new service term.
99.99% Uptime Guarantee of Web Hosting Service
If your web hosting account experiences an unscheduled physical downtime that breaks the 99.99% uptime guarantee, we will credit your account with 1 day of free service for every hour of downtime. Approval of the credit is at our discretion depending upon justification provided. To request a credit, please contact our staff by email with justification.
30-Day Refund Guarantee of Web Hosting Service
We provide a 30-day refund guarantee to first-time customers of web hosting. You may make a termination request by the means stated in this Terms of Service within 30 days from and including first day of the first service term. We will arrange the refund for the web hosting service after such termination is confirmed. Your account will be terminated. There is no additional charge for the refund. No refund will take place if you have any unpaid fees or your account has violated this Terms of Service.
The client and users warrant that they hold all legal rights, including but not limited to written authorization, copyright, licenses, intellectual property rights, of all content, data, files, information and personal data uploaded to, stored in, transmitted through and / or processed by the systems of River Cam Limited.
The client and users warrant that all such content, data, files, information and personal data are collected and obtained legally and comply with all relevant laws and regulations.
The client and users authorize River Cam Limited to cache, store, transmit and use all such content, data, files, information and personal data in order to provide services.
The client may terminate the services in writing e.g. by post, by email to River Cam Limited no less than 30 days before expiry of a service term. Such termination notice is only valid if River Cam Limited receives and confirms with the client the receipt of such notice no less than 30 days before expiry of a service term. The client accepts the responsibility of ensuring River Cam Limited receives and confirms the termination notice no less than 30 days before expiry of a service term.
The client and users irrevocably and unconditionally agree that River Cam Limited may permanently delete and remove all content, data, files and any other information of the client and users upon suspension or termination of services. River Cam Limited is not responsible for or liable to any kind of losses of the client and users due to suspension or termination of services.
Termination of services does not imply the termination of any responsibilities and liabilities stated in this Terms of Service. The terms and conditions set in this Terms of Service continue to be effective after suspension and termination of services.
River Cam Limited may perform upgrade, maintenance, repair and other changes to the system at any time. The client and users acknowledge that such work may be performed with or without advance notice and may cause interruption and other consequences. River Cam Limited is not liable to any consequences of such work.
River Cam Limited makes no warranties of any kind, expressed or implied for the services. River Cam Limited disclaims any warranty, merchantability or fitness of services for any purpose. River Cam Limited does not warrant or represent that the services will be available, uninterrupted, error-free or completely secure. The use of the services is at the sole risk of the client and users. River Cam Limited is not liable to any actions, claims, costs, charges, losses, damages or expenses due to any unavailability, interruption, error, security issue, delay or use of services.
The client and users agree to indemnify and hold harmless River Cam Limited for all actions, claims, costs, losses, damages and expenses due to the use of any services of River Cam Limited. The client and users related to the client agree to indemnify and hold harmless River Cam Limited for all claims, proceedings, costs and legal expenses brought by any third party in relation to the use of any services of River Cam Limited.
River Cam Limited’s liability in connection with any service, whether caused by failure to deliver, non-performance, defects or otherwise, in respect of any one or more incidents will not exceed the amount of 10% of paid fees for one-off services or paid fees for one month of service for recurring services.
The client and users will not assign any of its rights of this Terms of Service to any third party. River Cam Limited may assign its rights at any time.
Any failure, delay, action or inaction by River Cam Limited to enforce any of the terms and rights in this Terms of Service is not a waiver of such right.
If any term or condition in this Terms of Service is found to be unenforceable or illegal by authorities, e.g. a court of law, law enforcement agencies, it will be severed from this Terms of Service and will not affect the enforceability of the remainder of this Terms of Service.
River Cam Limited may update this Terms of Service from time to time without notice which will become binding to the client and users upon their accepting, using, renewing or continuing to use the services. The latest version of this Terms of Service can be found at River Cam Limited website at https://www.camhosting.com.hk/terms-of-service.
This Terms of Service represents the entire understanding between River Cam Limited, the client and users and supersedes all prior agreements and understanding between the parties whether oral or written.
The client and users agree that the interpretation of all terms and conditions in this Terms of Service is in the sole and absolute opinion of River Cam Limited.
This Terms of Service is governed by and constructed in accordance with the laws of Hong Kong. All parties agree to submit any difference or disputes to arbitration services and / or courts of law in Hong Kong.
Acceptable Use Policy
The client and users may use the services for legal and proper purposes only. The client and users must not use the services for any illegal, improper or unacceptable purposes in our sole and absolute opinion. River Cam Limited may remove and delete permanently any illegal, improper or unacceptable content, data, files and other information in the system any time without notice. River Cam Limited may impose resource limits to ensure fair use of resources.
Unacceptable uses include but not limited to the following:
- Conduct any illegal activities e.g. harm or attempt to harm minors, making threats, harassment, frauds, forgery, impersonation, infringement of copyright, patent, trademark, trade secret or intellectual property, unauthorized collection or use of personal data, invasion of privacy, access to computer with criminal or dishonest intent, unauthorized access to any hardware, software, network or system, distribution of virus or malware
- Spam, junk email, unsolicited mass mailing, email bombing, email forgery, Usenet or newsgroup spamming
- Abuse of services and system, IRC, network disruptions, denial of service attacks, inappropriate use of software, P2P file sharing, excessive resource usage, providing free email service, providing shell accounts
- Upload, store, transmit or publish any content, data, files and other information which are immoral, improper, inappropriate, objectionable, obscene, indecent, seditious, offensive, defamatory, discriminatory, pornographic, excessively violent, incites violence, threatening, deceptive, fraudulent, promoting illegal activities and / or posing a risk to public health and safety
- Execute, run, store or use insecure, outdated, not completely patched or hacked software
River Cam Limited is committed to protecting the privacy, confidentiality and security of the personal information we hold by complying with the requirements of Personal Data (Privacy) Ordinance of Hong Kong with respect to the management of personal information.
Most web browsers are initially set up to accept cookies. Cookies may be used to store access token, authentication data, session data and data related to website and system usage. You can choose not to accept cookies by changing the settings of your browser. However, if you do so, you may find that certain features of the website and system do not work properly or function at all.
Web Statistics and Analytics
When you visit our website and system, the web server, statistics software and external analytics service will record your visit for record and statistical purposes. The information collected may include your IP address, domain name, browser info, geo-location, operating system, time, duration and pages visited and actions (e.g. pressing buttons) in the website and system.
Collection of Personal Data
You may be required to provide your personal data including but not limited to your name, company name, address, phone, fax, email, business registration, incorporation, payment information from time to time. We may be unable to provide services to you if such information are not provided. If you are a minor under 18 years of age, you are required to obtain prior consent from a person with parental responsibility. However, our services are intended for commercial use by adults over 18 years of age. Personal data collected can only be accessed by authorized personnel only.
Data from Users
The client and users may use our services and system to upload, store, transmit and process content, data, files, information and personal data. The client and users warrant that all such data including personal data are collected and obtained legally and comply with all relevant laws and regulations. The client and users agree that River Cam Limited may collect non-personally identifiable data from such data and use them for analysis, commercial, record keeping and statistics purposes.
Purpose of Personal Data Collection
The primary purpose of collection of personal data is to provide services to and communicate with the client and users. These include:
- Provide services such as access to system, use of system functions, maintenance, improvements
- Communications such as customer service, support, quotation, invoicing, news and announcements
- If approved by you, direct marketing such as direct mails, emails, phone calls, SMS, social media message of marketing and promotional materials
- Business operations such as account management, accounting, analysis, commercial, record keeping, statistics purposes
Retention of Personal Data
The personal data will be retained by River Cam Limited for a reasonable period of time for services, communications and record keeping purposes. Such data will be permanently deleted when they are deemed no longer needed in our sole and absolute opinion.
Disclosure of Personal Data
River Cam Limited may disclose and transfer your personal data to third parties in order to provide services to the client and users and for operations and legal purposes. Such parties may include:
- IT services providers such as payment gateway, internet, network, infrastructure, software, emails, analytics services providers
- Banks, financial services providers, professional services providers such as accountants, auditors
- Authorities such as courts of laws, law enforcement agencies
River Cam Limited will only use your personal data for direct marketing purposes if approved by you. If you no longer wish to receive any direct marketing from River Cam Limited, please send your request to [email protected].
Access and Correction
You may request access or correction to your personal data held by River Cam Limited by email to [email protected]. There may be a reasonable admin fee no more than HKD 500 to process each request. Processing of such request may also take a reasonable amount of time.